HP 20KD monitor not detected

[Chris1947]

Is HP 20KD monitor compatible with an HP Pavilion laptop with Windows 10 Home version 21H1?

I am using an HDMI to VGA connector for the laptop. In "Advanced display settings," it states Display 2 (HP 20kd) isn't active. It also states that Display 2 is "Connected to AMD Radeon(TM) Vega 8 Graphics." 

Please help!

[Echo_Lake]

@Chris1947

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Have you tried with different cables or ports? Your monitor input methods are 1 VGA 1 DVI-D

Keep me posted for further assistance.

[Chris1947]

Thank you so much for responding! I only have an adapter for HDM1 to VGA, so that's the only cable I've tried; however, I have an update. The monitor works when I select "Duplicate these displays;" however, it doesn't work when I have the extend, show only on 1 or 2 selected. (I really need the Extend option.) When I select Extend, the monitor gives me the following message: 

"Input Signal Out of Range!

Current Mode: H = 67.7kHz, V=60HZ

Change Mode to 1440x900 60Hz"

My display resolution is set to 1440x900, so I am not sure what else to try.

[Echo_Lake]

@Chris1947

Thank you for posting back. 

I appreciate your effort! 

If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting.
 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a nice day ahead.

[Chris1947]

Unfortunately, my warranty expired, but thank you anyways. Hopefully I can figure it out soon.

[Echo_Lake]

@Chris1947

Thank you for posting back. 

I appreciate your effort! Please feel free to contact us here anytime you need any further assistance.

Have a great day!