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pat-mcgraw Top Student
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HP 2311X Monitor Not Detected & Factory Reset Does Not Work

Envy Laptop 17"
Microsoft Windows 10 (32-bit)

Trying to use an HP 2311X Monitor as a second screen with HDMI cable...when I power the monitor on, DVI, HDMI, and VA is not detected, default is set to DVI (for reasons I do not know).  Then "Check Video Cable" message appears, followed by "Monitor Going to Sleep." 

 

I have tried a factory reset, but nothing happens.

 

The monitor is not detected by the laptop, though when I power the monitor on/off, the laptop monitor blinks.

 

The HP2311X Monitor had been working on a desktop with the HDMI cable until the desktop was retired due to age in the past day.

 

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HP 2311X Monitor Not Detected & Factory Reset Does Not Work

@pat-mcgraw,

 

Welcome to the HP Support Community!

 

I recommend you update the BIOS and the graphics driver on your laptop from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, check the monitor on a different computer.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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pat-mcgraw Top Student
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HP 2311X Monitor Not Detected & Factory Reset Does Not Work

The_Fossette

Thanks for the suggestions - tried them all and nothing worked.  When I moved the monitor to another PC, it still exhibited the same symptoms.  After several days of trying, we opted to replace/retired the 2311X...so this issue is, for me at least, closed.

 

Thanks again for the ideas.

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HP 2311X Monitor Not Detected & Factory Reset Does Not Work

@pat-mcgraw

 

Thanks for keeping us posted

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

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