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‎02-23-2021 05:47 AM - edited ‎02-23-2021 05:48 AM

HP Recommended
Product: Envy x360 - 15m-bp111dx
Operating System: Microsoft Windows 10 (64-bit)

Purchased a brand new HP 24mh FHD Monitor - Computer Monitor with 23.8-Inch IPS Display (1080p) - Built-In Speakers and VESA Mounting. It displays a grey dotted vertical line in the middle of the screen. I am using HDMI - HDMI cable from my laptop  (HP Envy x360 - 15m-bp111dx) to the monitor. 

The graphics and the BIOS drivers are up to date and tried different HDMI cables. What would be the problem? 

 

Thanks, 

3 REPLIES 3

‎02-25-2021 08:28 AM

HP Recommended

@Haitham_Kanakri

 

Welcome to HP Support Community


I would like to help

 

Please enter the BIOS of your computer and let me know if you see the dotted grey line


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎02-25-2021 08:54 PM

HP Recommended

Hello KrazyToad, 

Can you provide a method of how to enter the BIOS? 

Thanks,

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‎02-27-2021 04:31 AM

HP Recommended

Are you using this monitor with an HP computer? Since the computer BIOS configuration is different for each manufacturer

KrazyToad
I Am An HP Employee

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