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- HP 27ec not working with my HP laptop

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06-10-2019 05:20 PM
I just bought the HP 27ec monitor to hook up to my HP ProBook laptop. I have downloaded the driver and I am unable to get the monitor to recognize my computer. I tried going into the OCD to the Input Control menu to select the port, and the Save & Return option is grayed out, so i'm unable to save my choice. I've tried a factory reset on the monitor, and that still doesn't help me. When I first turn on the monitor it shows the monitor status box and it says HDMI1: Inactive, HDMI2: Inactive, VGA: Inactive, Auto-Switch Input: On. I know the computer is capable of displaying on a monitor, as it works just fine every day in the office. Any thoughts on what is happening here?
06-10-2019 07:00 PM
How do you connect it in your office ? As it says Auto-Switch Input: On, you don't need to change anything, just connect it to your computer and it should turn up automatically.
Can you reset it to Factory settings ? It has 1 VGA; 2 HDMI 2.0 (with HDCP support) that means any HDMI port will work. Does your computer have HDMI port ?
Regards,
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