HP 440 G9 not recognising monitors via dock

[SSSS12341234]

Hello,

I have just been given a new HP 440 G9 and am having trouble connecting to my monitors via a dock.  They're MSI monitors connected via displaylink cables to a Dell Dock.  The Dock then connects to the device by either USB A or USB C.  This set up works for many other machines but not this specific laptop.  When trying to add the monitors, they're not detected at all and do not show up as options.  I'm unsure how to troubleshoot this.

[SSSS12341234]

Does no one have any ideas on this issue please?

[Treeko]

Hi @SSSS12341234 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing display connection via docks.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[SSSS12341234]

Thank you.  Unfortunately this did not work.  The screens are not recognised still.

[Treeko]

Hi @SSSS12341234 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.
Take care and have a good day.

Treeko
HP Support