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‎09-30-2024 06:29 AM - edited ‎10-02-2024 01:04 AM

HP Recommended
Product: HP 470 17 inch G10 Notebook PC (772L2AV)

Hello - do you own an HP 470 G10 ?

 

If you do - and you are on BIOS F.07 or F.08 - do you connect to an external screen which is NOT 1920 X 1080 ?

 

Appreciate this is a reducing sub-set - but I have an issue with an HP 470 G10 which does not report the type of any external monitor connected to it - it simply reports as "generic PNP monitor" - and outputs video in the 16:9 ratio format - with 1920 x 1080 showing as "recommended" 

 

I have connected a number of screens which DO NOT have 1920 x 1080 resolution - but the laptop only outputs at this resolution 

 

It worked OK with BIOS F.06 - but F.07 and now F.08 appear to have borked it - I'm trying to work out if this is an issue with the BIOS(s) in general - or just with my machine

 

Thanks all 

 

Tony H    

 

Re: HP 470 G10 : BIOS update has affected video output - HP Support Community - 9189402

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2 people had the same question
1 REPLY 1

‎10-02-2024 01:07 AM

HP Recommended

BUMP - There are now two of us with this issue 

 

Therefore increasing evidence that it's an issue with BIOS F.07 and F.08 

 

The Hemmersbach engineer who visited - on behalf of HP (many thanks) - told me that he was only an HP retained HARDWARE Technician - and does not support software issues ... however, when it's an issue in the BIOS - where does this sit ?

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