HP Active Pen

[esh13___]

My husband bought me an HP Active Pen for my birthday but it will not connect to my laptop. My laptop is the HP Pavilion x360 m Energy Star. The HP Control Pen Panel says it is not compatible with my laptop but the pen requirements says Windows 10 and HP Pavilion compatibility. Can someone explain what I need to do? I have tried updating new version for drivers and software and everything is updated.  Is there a different type of pen that would work better?  I have looked at the website that says how to know which pen for what laptop but it is vague, I need help, please!

[Dragon-Fur · Accepted solution]

@esh13___ 

Information...

Find a Stylus for your computer

First, find the computer's Model name - this is important since not all touchscreen notebooks support a stylus.

HP Notebook PCs - How Do I Find My Model Number or Product Number?

Active Stylus - Compatibility Document

Search the document for a compatible stylus and find additional information about stylus support.

HP PCs - Touchscreen Compatibility with Pen and Stylus

• If there is an HP Active Stylus available for your model, it should be included in the document.
• If you are unsure of the model series, click open the appropriate category (Consumer or Business class systems), peruse the list to find supported models.
• Pen(s) compatible with your computer are marked with a “check mark” to the right of your computer model, in the column(s) under the Pen name / description(s).
• Additional information can sometimes be found in Advisory Documents for your computer.
• The document is updated as new information becomes available.

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How to Search the Compatibility Document 

• Open the document in your browser
• Click open both (all) categories (business and consumer) to expand the lists
• Examine the lists to find a match to your computer model
• Product Name contain an “m”? Consider this to be the same as the model with no “m”.
  • Example: HP Envy x360 15m-bp011dx is the same (and uses the same stylus) as HP Envy x360 15-bp011dx
• Use CTRL-F to open the website search bar – type in the model type of your computer, leaving off the “HP” prefix and stopping just before OR just after the “dash” in the name. “Less is better”.
  • Example: Spectre x360 15-   or   Spectre x360  or  even just Envy x360 (no size designator)
• If a match is found, examine the results to determine if there is a pen for your model group
  • Example: At this writing, matches for Spectre x360 15 include model groups: Spectre x360 15-ap0xx, Spectre x360 15-bl0xx
• What about the “X*” notation in the Tilt Pen column? The pen is compatible.  Models marked with the asterisk have not been tested and may – or may not - provide full functionality.
• What about “xx0xx” as compared to “xx1xx”? Frequently these are both the “same” (both support the same pen). 
  • Example: Envy x360 15-bq0xx is the same as Envy x360 15-bq1xx
  • If you are not sure, ask. (Know that response times vary widely – our community does not have access to the information and we, too, must ask to receive additional information.)

For example, open the sections (business and consumer) and search the compatibility document for Pavilion x360

At this writing, there are 14 models listed in the document

If you like, narrow the search by adding the screen size to the search.  For example, search for "Pavilion x360 15"

Supported pens are marked with a Checkmark in the appropriate column.

Next

Not every stylus needs a driver.

If a driver is needed, sometimes it can be found in the computer's website support for software and drivers.

If you need more help or information, please provide the model name of your computer.

Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more

Open Support Home

Enter the name of your device

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

[esh13___]

Thank you so much. This was very helpful. This pen is not compatible with my laptop, so I am going to return it. 

[Dragon-Fur]

@esh13___ 

You are welcome.

I am sorry the answer was not the one we wanted.  😐

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.