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‎08-26-2022 02:18 PM

HP Recommended
Operating System: Microsoft Windows 11

Hello, when I restart my computer, a keyboard will show up on the screen, but then disappear when the restart finishes, this has only started happening since I updated my computer BIOS and the screen was blank so I kept touching the keyboard to make something appear, that was a mistake, and now I'm concerned for my computer since I had to revert the BIOS to my original and I don't know if I've done it correctly. Please help.

Category:
1 REPLY 1

‎08-26-2022 07:08 PM

HP Recommended

Hello @RojoBla 

Sorry to hear that you are having problems ... I would like to help you.

(1) Shutdown notebook

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

(5) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(6) Please report your results ( error messages, take pictures )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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