HP Chromebook 11-SMBO US charger port not working

[surpeaceonearth]

Hello,

I have an HP Chromebook 11-SMBO US that is out of warranty.  Basically, when I first got it the charger port worked fine for about a week and then it started to be very finicky and I would have to mess with it and finesse it for it to finally light up and charge.  Then it got to the point where I could not finesse it in and now it does not charge at all.  I cannot turn the computer on bc it is out of charge so the battery may be damaged by now.  I looked up some youtube videos and followed directions for unplugging the battery and then plugging it back in but that did not work either.  Any advice would be much appreciated.  The company on Amazon I bought it from said that the charger cord was an aftermarket cord.  Maybe it is the cord??? But it really seemed to me that the actual port was the problem and was touchy??

[praveen196]

@surpeaceonearth Welcome to HP Community!

I understand that the charger port is not working.

As you have stated that you have done all possible troubleshooting steps.

I would suggest you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Or you can contact local service center for computer repair.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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