HP Chromebook 14 Screen

[KikiLaBrat]

First experienced a green screen with purple vertical lines randomly about, and now the top half of my screen is completely gray. Variations of gray, light gray to a almost cool black.

I haven't hit the laptop up against anything, this is strictly a home laptop so it hasn't gone in my bag and banged about at all, and I have not dropped it at all. Just a home laptop where it is on a cooling pad on a desk and hardly moved away from there, I don't know whats caused it. I have insurance on this, so can this be fixed? Or do I have to send it in for help?

[D5GR · Accepted solution]

@KikiLaBrat ,

Hello and thank you for posting on the HP support forums.

The only thing you can do with a Chromebook is to do a Powerwash.   This will reset the Chrombebook back to factory original configuration.

Powerwash: Performing a Factory Reset on Your HP Chromebook or Chromebox (Chrome OS)

If this fails you will need to send it in to HP for repair.

Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Thank you again for posting and have a great day.

[Dmaxwell]

The display panel has gone bad and will need to be replaced.  If the unit is still under waranty, call HP and they will send you a box to ship it to them for repair.