HP Chromebook touchscreen not working

[AOGUN]

We just purchased this chromebook 2 days ago.  The touchscreen was working fine, but today it is not working at all.  I have tried to reset, powerwash etc. and still does not work.  Is there a way we may have just disabled it?  

Thanks!

[praveen196]

@AOGUN Welcome to HP Community!

I understand that the touchscreen is not working.

Do not worry. I will try to fix the issue.

Let's try these steps to fix touchscreen problems:

1. Wipe off any dust or dirt on your touchscreen.
2. Reset your Chromebook hardware.
3. Reset your Chromebook to factory settings.

Click here: https://support.google.com/chromebook/answer/2766492?hl=en to Use the Chromebook touchscreen.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[AOGUN]

I did try all three of those steps multiple times and still no function in the touchscreen.  Please advise!

[praveen196]

@AOGUN

Thank you for the update.

I understand your concerns.

In that case, I would suggest you contact our phone support. Check for the service options. They will help you.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Have a nice day!!