HP Customer Care no help with laptop issue in warranty

[Lakshya101]

I bought HP Victus Gaming 16.1 inch Ryzen 5 5600H GTX 1650 last year in February (2024).

It was working fine, but one day suddenly ethernet port stopped working, I contacted HP Customer Care, they told me you have mismatch warranty, your warranty expired in 2023 only.

I was shocked, I contacted from Reliance Digital where I bought this piece, they told that this issue is from HP side, they have check from their side.

I again then contacted HP support, I again told them the case, after that they updated the warranty. Then one engineer came and changed my motherboard.

After few weeks, My Camera suddenly stopped working, after that again I called HP support, they told the same mismatch case, it took 2 days to change it again, then again engineer came and changed camera but issue still persisted, then finally changed the motherboard again.

After 1 month I checked for my graphics card, it was not showing up, I called again, and as always they told me about mismatch warranty case, I asked them why this is happening again, why don't they update it at once.

Then after 2 days, I got a call, this time not in help but telling me that my warranty expired in 2023.

I told them about it, that I attached my invoice everytime they asked for it to check mismatch case.

But they strongly refused to help.

I gave them case numbers when motherboards were changed, they were in surprise as those case numbers were not showing before, they told me they would help, after 2 days I again got a call they are working on my case, but first need to fix mismatch (again same thing), and after 2 days I got a call for the same **bleep** thing that warranty is expired.

**bleep**???

And not till here, I got these 2 types of calls every 2 days, I got frustrated and scolded one of the agent, he didn't care about it and just said we're working on it and ended the call.

These calls came until my 1 year warranty got expired.

Is this your way/behaviour?? **bleep** is this?

Just calling and rejecting again and again to tell the same **bleep** thing.

I want to change my laptop or else I'll complain to higher authorities about this.

[Max3Aj]

@Lakshya101, Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running. 

Our apologies for the discomfort you've experienced. 

To better assist you, could you please share your printer's serial number and active case ID with us via private message? 

Need help finding your serial number? No worries! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're all ears! 

Regards, 

Max3Aj