• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎02-27-2025 12:27 AM - edited ‎02-27-2025 03:45 AM

HP Recommended
Product: HP USB-C Dock G5

After upgrading the firmware of my HP Dock G5 (USB-C), the monitor connected via HDMI to the dock periodically switches off for a second and then on. It worked well before the upgrade. When the monitor is connected directly to the laptop, all works fine. Any suggestion? My colleague in the office has got exactly same problem too.

Update: The same problem happens when I connect the Dock to my phone. It used to work well before the firmware update.

Category:
Reply
1 person had the same question
2 REPLIES 2

‎03-02-2025 11:42 PM

HP Recommended

I found on HP USB-C Dock G5 Software and Driver Details in "Revision History", there are older firmwares to download. So I tried previous versions of the firmware and found that the last version where the HDMI output works well is 1.0.16.0 (Oct 27, 2022). With any newer HDMI monitor blinks unexpectedly.

Reply
Was this reply helpful? Yes No

‎03-06-2025 06:23 AM

HP Recommended

@Froggy650,

 

Thank you for the update! I'm glad you were able to find a solution by rolling back to firmware version 1.0.16.0. It’s great to know that this resolves the HDMI issue.

 

Also, just a suggestion: marking your post as the accepted solution will help others who face the same problem find the answer quickly.

 

Is there anything else I can help you with? Feel free to reach out!

Garp_Senchau
I am an HP Employee

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.