HP ENVY 16 inch Laptop PC 16-h1000 failure to detect GPU

[Pachiot]

Hi guys, my laptop's gpu stopped working last week or at least so i believe, video output from hdmi does not work, and task manager only recognizes Intel Iris graphics. I found some similar threads here were the 4060 was either faulty or the bios reverted the gpu back to intel integrated graphics, at the moment of writing i have checked the Bios and the 4060 is not detected, The bios update installed at the moment of writing is the F.20, my warranty ends in 7 days and since it is the holidays i am not sure if i will be able to **bleep**, if anyone has any ideas i would appreciate them. If possible i would appreciate suggestions that are less risky, i did consider downgrading the bios but since i need my laptop for work and the screen is still working with integrated graphics i decided against it.

[Raj_05]

Hi @Pachiot,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your NVIDIA GeForce RTX 4060 GPU is not being detected by your HP ENVY 16-inch Laptop, potentially due to a hardware failure or a BIOS/software issue. Here are some steps to troubleshoot and possibly resolve the issue.

Check Device Manager:

• Open Device Manager and look under Display Adapters. If the RTX 4060 is listed with a warning icon, it might be a driver issue.
• If it’s missing entirely, it could be a hardware or deeper system issue.

Run HP Hardware Diagnostics:

• Restart the laptop and press Esc repeatedly, then F2 to enter the HP Diagnostics menu.
• Run a hardware test for the GPU to check for failures.

Update/Reinstall NVIDIA Drivers:

• Uninstall current NVIDIA drivers via Device Manager or Programs and Features.
• Visit the NVIDIA website and download the latest drivers for the RTX 4060.
• Reinstall the drivers and restart the laptop.

Reset BIOS Settings:

• Enter BIOS during startup by pressing Esc and then F10.
• Restore BIOS settings to defaults, save, and exit.
• Check if the GPU appears in the BIOS afterward.

Advanced Steps:

Check BIOS Version and Compatibility:

• Ensure the installed BIOS version (F.20) is correct for your laptop model.
• If the issue began after the BIOS update, downgrading may help, but this carries some risk. Proceed cautiously.

Check Windows Power Settings:

• Go to Control Panel > Power Options, and ensure the system is set to "High Performance" or "Best Performance".
• Integrated graphics are sometimes prioritized in "Balanced" or "Power Saver" modes.

[Raj_05]

Run NVIDIA Control Panel:

• If the NVIDIA Control Panel is installed, open it and try to force the laptop to use the RTX 4060 for specific applications or globally.

External Display Check:

• Connect an external monitor to the HDMI port. If no output is detected, it further confirms the dedicated GPU may not be functioning.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Pachiot]

Hello, thanks for replying, no device manager does not recognize the graphics card under the display adaptors. It is not recognized in the device manager nor the bios.

[Raj_05]

Hi @Pachiot,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support 

[Pato7771]

Was the problem solve it? I have the same problem.