HP ENVY - 17t-bw000 CTO, DisplayPort or not?

[Bud_Bass]

I think my HDMI port died.  I've tried multiple HDMI cables, PSU's and monitors and I get no signal at the monitor, even though my computer can identify a second display that's plugged in.

In the short term I'm trying to determine if my laptop's USB C port provides DisplayPort output.   I'm getting mixed messages.  I'm trying to determine what sort of adapter I need.

The User Guide link from this page says, "Connects a display device that has a USB Type-C connector,
providing DisplayPort output."
HP ENVY - 17t-bw000 CTO - Setup and User Guides | HP® Support
User Guide

However, the Maintenace and Service Guide doesn't mention Display Port output.

HP ENVY 17 Laptop PC Maintenance and Service GuideIMPORTANT! This document is intended for HP author...

Can someone let me know if the USB C port does provide DisplayPort output, and also a recommendation for what kind of adapter I need?

[VikramTheGreat]

Hi @Bud_Bass,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out regarding your HP ENVY 17t-bw000 CTO laptop. We understand your concerns with the HDMI port and the need to determine whether your system’s USB-C port supports video output.

After reviewing the specifications and official documentation, please note the following:

The USB-C and USB-A ports on your HP ENVY 17t-bw000 CTO only support data transfer and charging. They do not support video output (DisplayPort over USB-C).

This means that you cannot use a USB-C to HDMI, DisplayPort, or VGA adapter to connect an external display through your USB-C port.
 

• HDMI port – This is the only video output option available on your system for connecting to an external monitor.

If your HDMI port is no longer functional, we recommend:

• Testing the HDMI port with another display and cable, which you mentioned you've already done.
• If the issue persists, the port may be physically damaged or experiencing a hardware failure.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[Bud_Bass]

Thank you for the reply, but you are incorrect.  I took a gamble yesterday and purchased a USB-C to HDMI adapter.  Evidently the User Guide is correct (contrary to other sources), and the USB-C port does provide DisplayPort output.  I have video output to my external monitor again.  It works quite well.  The only drawback that I can find so far is that I'm not able to take advantage of the NVidia graphics capabilities as I believe it only functions when using the HDMI port.

[VikramTheGreat]

Hi @Bud_Bass,

Thank you for your response.

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue; it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

VikramTheGreat

HP Support