HP ENVY 360 15m-ee0013dx Touchscreen Stopped Working after Update to 23H2

[Orvy]

The Touchscreen on my HP Envy 2-in-1 Convertible STOPPED WORKING after a recent update.  Update history shows it was most likely 23H2.  Running diagnostics shows the device is working (It tests correctly) but touchscreen does not function under a normal boot process.  I have deleted the device and rebooted to reinstall the device driver.  There is no improvement.  I looked into a rollback to a previous set of drivers.  None available.  I have tried the "touchscreen calibration" in the control panel -- again, no improvement.  The touchscreen, although enabled in device manager in the HID-compliant-touchscreen, does not function.  I have tried placing it in "tablet mode" by folding back the lid, which should have enabled the touchscreen.  No help. 
So, the device is present and functional according to system diagnostics.  The device manager reports that the "best" driver is installed and enabled.  Yet, the touchscreen is non-functional.  I am beginning to wonder if Microsoft forgot to link in the touchscreen functionality, or if the update program misidentified the device as not having a touchscreen.  It does not seem that the driver is the problem, but the operating system itself and the OS components.
Now, I can't believe that I am the only person experiencing this issue.  In the past, when I have had an issue, at least 4-5 other HP Envy 360 15m-ee0013dx users have had the same issue and we all found a solution.  I do have a feeling that the fix on this is more complex that installing a driver.  Has anyone found a solution to this non-functional Touchscreen problem? 

[Irfan_06]

Hi @Orvy,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your Laptop touchscreen.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the below steps to fix the issue.

- Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC

- Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

- Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

- If that issue still persists, refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support