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Honor Student
Posts: 3
Member Since: ‎12-29-2017
Message 1 of 5 (441 Views)

HP ENVY USB-C to HDMI NOT WORKING

[ Edited ]
Product Name: HP ENVY 13-ad100 Laptop PC
Operating System: Microsoft Windows 10 (64-bit)

I bought a new computer HP ENVY 13-AD101NT (2PR55EA) and I bought an USB-C to HDMI Adapter (it is S-Link brand, not a cheap one), and I have 2 monitors with HDMI input. 

 

The thing is computer is giving alert in every 5 second that the "USB DEVICE IS NOT SUPPORTED" but it is working, I can see the laptop screen on the monitor. But it is not possible to use the computer with having alert in every 5 seconds.

 

I searched internet for HP Brand USB-C - HDMI converters and I found 2 HP Products; "N9K77AA" and "N9K77UT". But I couldnt find an HP seller who sells these items in Turkey.

 

I called HP-Turkey (4440307) to ask where can I buy these converters but THEY SUGGESTED ME TO BUY NEW MONITORS AND DID NOTHING TO SOLVE MY PROBLEM.

 

Who can help me? 

 

Thanks in advance.

 

Tunca. +[edited]

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HP Support Agent
Posts: 2,375
Member Since: ‎06-13-2017
Message 2 of 5 (388 Views)

Re: HP ENVY USB-C to HDMI NOT WORKING

Hi @Tunca,

 

Thank you for joining HP Forums. 

This is a great place to get support, find answers 

 

I understand that the external monitor is not working with USB C port.

No worries, I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

 

Can you please help me with the product number.

 

However, click here and follow the instructions.

 

Keep me posted, how it goes!

If the information I've provided was helpful.

Give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Good Luck.

Raj1788
I am an HP Employee 

Honor Student
Posts: 3
Member Since: ‎12-29-2017
Message 3 of 5 (335 Views)

Re: HP ENVY USB-C to HDMI NOT WORKING

Hello @Raj1788;

 

Thank you for your support.

 

My Laptop Product Number is : ENVY 13-AD101NT (2PR55EA). it has 2 USB-C Port and 2 USB port (Thats all)

 

USB-C to HDMI Adapter : S-Link / SL-USB-C55 TYPE-C TO HDMI ADAPTÖR (I couldnt find voltage specs which you mention in the linked post)

 

What I understand from your post is, USB-C-HDMI Adapters voltage requirement may not met with the Laptop, and it can couse the problem. Is this what you want to say?

 

The thing is I can project the screen to the monitor; but computers says "device not supoorted" in every 5 seconds. But it works, if I can stop alert, ı can use the converter.

 

So in summary my questions are;

 

1. Can I use HP Brand converters:  "N9K77AA" and "N9K77UT" with my ENVY 13-AD101NT (2PR55EA) Laptop? (Even it doesnt exist in Turkey!, Maybe I can buy from Europe.)

2. Since I can project my screen to monitor, is it possible to cancel the "not supported" alert and continiue using the device?

 

Thank You.

 

Tunca.IMG-20171218-WA0003.jpgIMG-20171218-WA0004.jpgIMG-20180103-WA0000.jpg

Honor Student
Posts: 3
Member Since: ‎12-29-2017
Message 4 of 5 (350 Views)

Re: HP ENVY USB-C to HDMI NOT WORKING

Hello @Raj1788;

 

Thank you for your support.

 

My Laptop Product Number is :ENVY 13-AD101NT (2PR55EA). it has 2 USB-C Port and 2 USB port (Thats all)

 

USB-C to HDMI Adapter : S-Link SL-USB-C55 TYPE-C TO HDMI ADAPTOR. I couldnt find voltage specs which you mention in the linked post)

 

What I understand from your post is, USB-C-HDMI Adapters voltage requirement may not met with my Laptop, and it can cause the problem. Is this what you want to say?

 

The thing is I can project the screen to the monitor; but computers says "device is not supported" in every 5 seconds. But it works, if I can stop alert, ı can use the converter.

 

So in summary my questions are;

 

  1. Can I use HP Brand converters: "N9K77AA" and "N9K77UT" with my ENVY 13-AD101NT (2PR55EA) Laptop? (Even it doesn’t exist in Turkey!, Maybe I can buy from Europe.
  2. Since I can project my screen to monitor, is it possible to cancel the "not supported" alert and continue using the device?

Thank You.

 

Tunca.IMG-20171218-WA0003.jpgIMG-20171218-WA0004.jpgIMG-20180103-WA0000.jpg

HP Support Agent
Posts: 2,229
Member Since: ‎10-14-2016
Message 5 of 5 (327 Views)

Re: HP ENVY USB-C to HDMI NOT WORKING

Hi @Tunca

 

It looks like you were interacting with Raj1788, but he is out for the day & I'll be glad to help you out. I'm KrazyToad & I'm at your service.I reviewed your concern and the entire conversation

 

Before you purchase any converter, I would request you to contact our Phone Support and they should be able to assist you choose the correct converter.


Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

 

Thank you.

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation