HP ENVY x360 15-ed0008ca touchscreen not working

[CleanHearts]

I have HP envy x360 15 after upgrading to windows 11 from windows 10 touchscreen, audio and auto rotate stopped working. I changed the audio drivers from realtek to some generic audio drivers and it started working again. But i can find a solition for touchscreen. I suspect its 'intel serial IO driver-ice lake' because i can find the windows 11 varient because in hp support i can only chose win 10 drivers. i need help guys, please help me 

[VikramTheGreat]

Hi @CleanHearts,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

You're right to suspect the Intel Serial IO Driver (Ice Lake) as a key factor in your HP Envy x360 15 touchscreen and auto-rotate issues after upgrading to Windows 11. Here's how to fix it:

1. Install Intel Serial IO Driver (Windows 11 Compatible)

HP’s support site may only show Windows 10 drivers, but you can manually install the compatible version:

• Go to HP Drivers Page
• Enter your full model number (e.g., HP Envy x360 15-ed0008ca)
• Select Windows 10, then download:
  • Intel Serial IO Driver
  • Intel Integrated Sensor Solution Driver
• Right-click the installer > Properties > Compatibility tab
• Check. Run this program in compatibility mode for Windows 10
• Install and restart

This restores touchscreen and sensor functionality in many cases

2. Force Windows to Detect Touchscreen

If the HID-compliant touchscreen is missing in Device Manager:

• Open Device Manager
• Click View > Show hidden devices
• Click Action > Scan for hardware changes
• If still missing:
  • Click Action > Add legacy hardware
  • Choose Install hardware manually
  • Select Human Interface Devices > HID-compliant touch screen

3. Restore BIOS Defaults

Sometimes touchscreen is disabled in BIOS after an OS upgrade.

• Restart and press F10 to enter BIOS
• Go to Advanced > Built-in Device Options
• Make sure Touchscreen is enabled
• Select Restore Defaults, then save and exit

4. Run UEFI Hardware Diagnostics

To confirm the touchscreen hardware is functional:

• Restart and press F2 to enter HP Diagnostics
• Run Component Tests > Touchscreen

If it passes, the issue is driver-related.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat