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HP Recommended
HP ENVY x360 - 15-cn1006ur
Microsoft Windows 10 (64-bit)

!Hi. Product purchased recently. Faced a big problem - display RGB color calibration! It is IMPOSSIBLE to adjust color correctly.
Various methods have been tried, after unboxing and proposed update BIOS, Windows 10 and etc.:

1. Intel Graphics Settings (UHD Graphics 620 chipset) - Control Panel (Display Color Settings) - NO desired result;
2. Windows 10 - Advanced display settings - Color Management (Calibrate display) - NO desired result;
3. Third-party Windows utilities (like Calibrize and etc.) - NO desired result;

How could such a thing allow for HP?
Expensive top product - Core i7 8565U / DDR4 8/ SSD 128/ HDD 1000 / GeForce MX150 and etc. AND complete lack of correct color display!?

According to RGB color scheme, on this display, RED looks like a tomato, GREEN - lettuce leaves. It is also impossible to achieve right saturation.
We all know Google's logo palette or YouTube logo and more, and how they should look in genuine color (visually). My old cheap Samsung Galaxy G2 smartphone shows genuine color (without any additional settings) vs. HP ENVY x360 display.

Please indicate extreme methods to solve this problem or I will initiate the return of the product to the manufacturer. Why HP will not release additional software to fix this important issue or simple ICM color profile (for each models)? I'm a photographer, for me it is important - the correct display of color. I even agree that it was not perfect, but at least approximately. Why no one deals with this problem (for service - unboxing and ready to use).

BTW. My old HP Pavilion 23 All-in-One (which I take with me on a biz-trip) at least display color correctly (after calibration).

Any help would be appreciated... Thnx

4 REPLIES 4
HP Recommended

@GumirJ
Thank you for posting on HP Forums,

Echo_Lake is at your service.

I understand you are in need of support,

And to help you out, I'm sending out a Private message to assist you with the next course of action.

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

ECHO_LAKE
I am an HP Employee

HP Recommended

Hello, I have the exact same problem, but the model i have is 15-cp0012ur with Vega 10 GPU. Do you have a solution for this?

HP Recommended

No support and feedback... :indifferent:

HP Recommended

Save yourself some time & go to Best Buy. If other Envy's have the same problem, return. My envy has USB C issues & light bleeding from the backlight. Really disappointed with HP's quality control.

 

https://www.reddit.com/r/Hewlett_Packard/comments/awxx4y/is_this_amount_of_backlight_bleed_normal_on...

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.