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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- HP ENVY x360 Convertible 15-cp0xxx Screen Glitch

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02-07-2019 04:09 PM
Hello, everything on this laptops runs smooth and perfectly however I have one small problem. Sometimes like maybe once a day when i click into a page, this weird screen glitch happens where the screens goes like pic related and then its fixed as soon as I scroll however I'm just wondering if anyone knows what it is and is it something to worry about? I only bought the laptop 26th December so just wondering. Thanks
02-09-2019 11:13 AM
@aaronrichards0n
Thank you for posting on the HP Support Community.
I have a few troubleshooting steps we could try to fix the issue:
Let's try internet reset:
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Search Windows for Internet Options and click Internet Options in the search results.
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Click the Advanced tab, and then click Reset.
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When done, close all open Internet Explorer windows, reopen Internet Explorer, and then try to view the webpage again.
Also perform Windows Update and HP Support Assistant:
To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.
Install updates from the HP Support Assistant: Go to Download HP Support Assistant to install the tool.
- To open HP Support Assistant, double-click the HP Support Assistant icon
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- Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
- Click Check for updates and messages to scan for new updates.
- Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
- Click the update name for a description, version number, and file size.
- Select the box next to any updates you want to install, and then click Download and install.
Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, Thank you for posting in the HP Support Community. Have a great day!
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