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5werve
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Message 1 of 5
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HP ENVY x360 Convertible 15m-dr0xxx HDMI port not functioning

HP Recommended
Microsoft Windows 10 (64-bit)

My computer will not output video or audio via the HDMI port, when connected on a good cable to a TV (I tested with another laptop) it says 'no signal' on the TV. I have updated BIOS, Graphics, and Chipset drivers and not gotten any results. 

 

Here's the details of my PC: 

Device name FU
Processor Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz 1.80 GHz
Installed RAM 8.00 GB (7.79 GB usable)
Device ID 21682BB7-9B79-429B-94DB-32B71F01148B
Product ID 00325-96562-01157-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points

 

And here's the details of my OS:

Edition Windows 10 Home
Version 21H2
Installed on ‎3/‎15/‎2021
OS build 19044.1766
Experience Windows Feature Experience Pack 120.2212.4180.0

 

PLEASE HELP!!!

4 REPLIES 4
Nirvana_95
HP Support Agent
HP Support Agent
2,971 2,971 109 117
Message 2 of 5
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Hi @5werve 

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing HDMI port-related issues on your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

 

HDMI has its own audio driver separate from the audio system of the computer (Sigmatel, IDT, or Realtek ). It is incorporated into the graphics card's driver, so first, make sure you have the newest version of your graphics card driver. On models with Intel graphics, the HDMI audio driver will appear in the Device Manager as "Audio device on high definition audio bus.

 

Connecting the laptop to the TV:

 

"Every time you try a different solution you should reboot the computer using the following procedure. HDMI audio is
pretty picky and doesn't seem to work well without a reboot, in general.


Also, the computer should be off when connecting the HDMI cable.

 

1 Turn off the computer and TV.
2 Connect the HDMI cable to the computer and TV.
3 Then turn the TV on. Adjust its setting to receive HDMI audio.
4 Next, turn on the computer to allow it to detect the connection to the TV.
5 Go to Start>Control Panel>Sound>Playback tab. Select the HDMI device as the default device. Click the Set Default button, and then click OK."

 

You may also try the steps below and let me know: 

 

  • Turn on computer with HDMI plugged in
  • Go to control panel -> sound / audio. This opens the Sound & Audio Device
  • Properties window Go to Audio Tab. Sound Playback likely reads 'Realtek HD'.
  • Unplug the HDMI cable from the computer. Wait 5 or 10 seconds and plug back in.
  • Now in the same Souund Playback dropdown you'll hopefully see HDMI Device.
  • Select that, and click Apply. Now, you should have audio going through to your TV.

Let me know.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
Nirvana_95
HP Support Agent
HP Support Agent
2,971 2,971 109 117
Message 3 of 5
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Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
Nirvana_95
HP Support Agent
HP Support Agent
2,971 2,971 109 117
Message 4 of 5
Flag Post
HP Recommended

Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
Nirvana_95
HP Support Agent
HP Support Agent
2,971 2,971 109 117
Message 5 of 5
Flag Post
HP Recommended

Hi @5werve

 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

Have a great day! 

Thanks! 

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
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