HP ENVY x360 Convertible screen cracking open near the left hinge. Cannot be closed. 3 years old

[SCscreenissues]

My HP ENVY x360 laptop’s bottom left corner of the screen’s casing, to the left of left hinge is cracking open when you try to close it. I can’t close it. When it’s pressing on the touch screen, the laptop is unusable as it constantly jumps around. Only solution is to angle the screen down some, making it difficult to view. It’s 3 years and 3 months old. I’ve never dropped it. I’ve only used the convertible feature less than 5 times over 2 years ago. The issue started last month. Other cosmetic issues are occurring as well: keys popping off, rubber strip on bottom falling off. Is there any way to fix it the screen so I can shut it and not have it become a desk only computer. I’m extremely disappointed in HP. I feel my screen will crack any day now.  

[A_Gayathri]

Hi @SCscreenissues,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY x360 Convertible screen cracking open near the left hinge. Cannot be closed. Not to worry I will help you to get a resolution to resolve the issue.

I am sorry to hear that  This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

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I hope this helps! Keep me posted. 

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Gaya1239

HP Support