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‎08-17-2023 10:03 AM

HP Recommended
Product: HP ENVY x360 Laptop - 15z-ee000 CTO

Hi. I have had my laptop since December 2020. The right hinge seems to have disconnected causing the top to split as you can see in the pictures. I have never dropped or damaged this product, and the hinge broke from simply opening the laptop. This seems to be a common problem for this line, so I would like to get support from HP to fix this, or from others who have had this problem.   It is unfortunate that this is such a common problem and I hope HP puts in more effort so that this line doesn't have this problem anymore. Thanks

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