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Message 1 of 3
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HP ENVY x360 screen not 400 nits

HP Recommended
HP ENVY x360
Microsoft Windows 10 IOT

Hi, I ordered a HP ENVY x360 with 400 nit display but SW shows 270 and HDR can't be activated.

 

Serial number on packing list is correct, but the product number is different. Packing list says 8MF60AV but on the laptop and the box is 8JV03AV

 

screen.jpg

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HP Recommended

@David356 

 

Your machine is an  HP ENVY X360 LAPTOP - 15Z-EE000 CTO machine with 2 options for screen

 

  • LCD PANEL15.6'INCH'INCH W/BEZEL FHD 250N NIGHTFALL BLACK part # L93181-001
  • LCD PANEL15.6'INCH'INCH W/BEZEL FHD 400N NIGHTFALL BLACK part # L93183-001

Do you still keep paper of your order ? You can contact the place where you put your order and ask them to replace the screen (or whole machine) for you.

 

Regards.

BH
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I paid for the 400 nit option, bought it directly from hp.com

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