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Solved!

HP ENVY x360 will not connect to a monitor anymore after 2 weeks

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HP ENVY x360 - 15-dr1075cl
Microsoft Windows 10 (64-bit)

I've been using this laptop for around 2 weeks with an acer monitor using an HDMI cable and it worked fine. However, last night it just suddenly stopped working. It can't detect any monitor and the monitor says "No Signal" (not "Not connected").

 

I've tried adjusting the monitor settings, replugging in the cables, and reinstalling my display adapters. I have also tried to connect to another monitor with another HDMI cable but it still won't work. 

 

Another post says to use a usb-c to HDMI adapter, but I bought this laptop because it has an HDMI port...

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HP Support Agent
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@annableagh

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/document/c01186408

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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It worked again after shutting everything down and unplugging

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@annableagh Does that mean the issue is intermittent or has occurred again? or is it resolved?

If it isn't resolved, please check with another cable or another monitor, and let me know if that works.

Riddle_Decipher
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It has been resolved!

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I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


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send it to the repair shop

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