HP Elite Dragonfly Chromebook Black Screen appears - No response from system

[dev2smm]

Was doing a search and the black screen came up and the system froze and did not reboot .. 

Any insight is appreciated. 

Sigfredo

[ub6424 · Accepted solution]

Hello @dev2smm 

Sorry to hear that you are having problems ... I would like to help you.

Give it a try ...

How to Factory Reset Chromebook (Four Methods Explained)

Attention ! You will lose your personal data and settings and have to repeat the basic setup afterwards.

Kind regards

[dev2smm]

Thanks so much for the information.

Got to do the hard reset and it took care of the issue. 

This is a new chrome book, less than 4 months old  thus my concern of this issue happening. 

Thanks again 

[Personal Information Removed]

[ub6424]

Hello @dev2smm 

You're welcome !

Please report back

Good luck

[dev2smm]

In doing further research  an additional factor is my HP Elite Dragonfly Chromebook has become  hot and less responsive lately and that is the first time I have dealt with that on a chromebook. 

My hunch is that this hotness has made this happen so will be researching if a cooling laptop pad will decrease this from happening again. 

Thanks so much for the information. 

I had read that heating was one of the con's of the chromebook and I have seen it happen on mine. 

[ub6424]

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@dev2smm wrote:

In doing further research  an additional factor is my HP Elite Dragonfly Chromebook has become  hot and less responsive lately and that is the first time I have dealt with that on a chromebook. 

My hunch is that this hotness has made this happen so will be researching if a cooling laptop pad will decrease this from happening again. 

Thanks so much for the information. 

I had read that heating was one of the con's of the chromebook and I have seen it happen on mine. 

---

Hello @dev2smm 

You're welcome !

Good luck