• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎12-07-2024 09:44 AM

HP Recommended
Product: HP Elite Folio 13.5" 2-in-1 Notebook PC (18V33AV)
Operating System: Microsoft Windows 11

I recently purchased HP Elite Folio 13.5 inch 2-in-1 Notebook PC and updated it to Windows 11. The pen which is meant to charge in the dock integrated into the laptop, keeps blinking red (power low) and will not charge. Have tried updating the driver, cleaning the dock, and running diagnostic tests, but nothing is coming up as not working correctly, but the pen still won't start charging... Does anyone come across similar issues or does anyone have a suggestion on what could be the cause and a possible fix? Thank you

Loviisa Partanen
Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.