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KOTYAR
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Solved!

HP Elite x2 1012 G1- powers off when screen turns off

HP Recommended
HP Elite x2 1012 G1
Microsoft Windows 10 (64-bit)

Hello, great experts. Got this tablet from my brother, planned to use  it for remote working my workplace moves to.

 

When I first got this laptop, there was an issue of not having any sound. I fixed it by resetting the Bios, installing HP Support Assistant, and installing Connexant Audio Driver. That fixed it, but left me with the issue in the subject

 

Every time I press power button briefly to turn screen off, - whole tablet goes black and it takes a while of continuously pressing power button to make it start again.

I blame graphics driver, but HP Support Assistant doesn't show me any problems with graphics. I've noticed in Device Manager, what the driver installed is Microsoft Basic Display Adapter, while on HP Downloads it says this tablet should have Intel driver. I tried to download and install it from Downloads, - but it gives me an error every time.

 

What should I do? And is the reason of tablet powering off probably the driver?

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KOTYAR
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HP Recommended

Yes, the problem was in the video driver. I downloaded correct driver from device soft download page https://support.hp.com/us-en/drivers/selfservice/hp-elite-x2-1012-g2/15257609 installed it while booted into safe mode, and it now works perfectly.

 

 

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KOTYAR
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HP Recommended

Yes, the problem was in the video driver. I downloaded correct driver from device soft download page https://support.hp.com/us-en/drivers/selfservice/hp-elite-x2-1012-g2/15257609 installed it while booted into safe mode, and it now works perfectly.

 

 

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