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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎12-07-2023 06:53 PM

HP Recommended
Product: HP EliteBook 865 16 inch G9 Notebook PC (581B0AV)
Operating System: Microsoft Windows 11

HP EliteBook 865 16 inch G9 The latest "AMD Video Driver and Control Panel" Ver 31.0.21018.9001 Rev.W can't be installed 

Anytime I try to install this driver, the system fails to install the driver. Even the manual driver installation is not working. 

All the previous drivers, such as Ver 31.0.14037.21003 Rev.W from Sep 7, 2023, are OK. Only the latest driver is problematic.

Hp, please fix it.

Sincerely
Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-12-2023 06:55 PM

HP Recommended

For those who have the same problem

The AMD and HP drivers no longer support the Windows 11 21H1.

The Windows update to 23H2 fixed the problem, and now the latest drivers can be installed.

Sincerely

View solution in original post

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1 REPLY 1

‎12-12-2023 06:55 PM

HP Recommended

For those who have the same problem

The AMD and HP drivers no longer support the Windows 11 21H1.

The Windows update to 23H2 fixed the problem, and now the latest drivers can be installed.

Sincerely
Was this reply helpful? Yes No
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