HP Elitebook 840 G11 Teams video rendering issue

[fico99]

I have the same issue on my HP EliteBook 860 16 inch G11 Notebook with Windows 11 23H2 and Teams version:

You have Microsoft Teams version 25007.607.3371.8436.

You've got the latest version. It was last checked on 4/2/2025.

The client version is 49/25010620412.

The following workaround works for me: 

During a video call, select View and then check Prioritize Video.

I hope this helps for you as well.

[Vukaseen]

I have the same issue on my HP EliteBook 640 14-inch G11 Notebook with Windows 11 23H2.Except for Teams, there is an issue with the same thing happening in the browser. It starts to glimpse at Flash player things.

[Supporter010]

Same issue with different 840 G11 laptops - all connected with a USB-C docking station and 2x external displays. 

Intel Graphics driver Version 32.0.101.6314

[lupynos]

Elitebook 640 G11 the same problem, with dock or without.

[hef65]

Same issues here. I have a HP EliteBook 840 14 inch G11 Notebook PC. Had our IT folks try different drivers and bios, but nothing has helped. I think the problem is worse when watching presentations using the Chrome browser as opposed to the MS Edge browser.

[AndreasBEO]

We've received this workaround from HP, it seems to have solved the issue on several machines in our company.

Install:

KB5051989 - Windows 11 22H2 & 23H2
KB5051987 - Windows 11 24H2

The Intel graphics driver

here:https://www.intel.com/content/www/us/en/download/785597/846697/intel-arc-iris-xe-graphics-windows.ht...

There is newer version of MS Teams that also is showing positive results.

Old MS Teams - 25017.203.3370.1174 (issue observed)
New MS Teams - 25031.805.3440.5290

Intel is still continuing to investigate this issue.

[hef65]

This suggestion still does not fix my scrambled green screen video issue. 

During this week (April 7th - 11th, 2025) both HP and Intel have provided a wide array of drivers (and also a Teams app update) which I installed, but none of them have resulted in a fix.

[hef65]

During this week (April 7th - 11th, 2025) both HP and Intel have provided me with a wide array of drivers (and also a Teams app update) which I installed, but none of them have resulted in a fix.