HP Elitebook 840 G4 and the LG Ultrafine 5k (27MD5KA) Display

[ozveysel]

Hi everyone,

I purchased the Ultrafine 5k (27MD5KA) monitor. There is only type-c output on the monitor. So, in particular, I checked my computer for type-c input. My HP Elitebook 840 G4 notebook has Windows 10 and has Type C, VGA, Display Port outputs. However, I cannot transfer images to the monitor 

When I look at the specifications for the ports of the computer on HP's site ( https://support.hp.com/us-en/product/hp-elitebook-840-g4-notebook-pc/11122291/document/c05349510#AbT... ) , I find the following information:

• 1 USB-C (Up to 5 Gbps data transfer and 15 W power)
• 1 DisplayPort 1.2
• 1 VGA

For resolutions, HP's site ( https://support.hp.com/us-en/product/hp-elitebook-840-g4-notebook-pc/11122291/document/c05349510#AbT... ) includes the following information:

• VGA port: External resolutions up to 1920 x 1200 at 60 Hz supported
• DisplayPort 1.2: Resolutions up to 4096 x 2304 at 60 Hz supported

The resolution recommendation for the monitor on LG's site ( http://gscs-b2c.lge.com/downloadFile?fileId=sWqq3wQh6LGs4uANX9gxMA  ,  page:26) is 5120x2880. The minimum resolution supported by the monitor is 2560 x 1440.  I cannot transfer an image to the monitor because the HP computer does not support these resolutions? or why can't I transfer the image to the monitor?

Kindly I need your support on how to transfer the image to the monitor. Thank you in advance for your support.

[banhien]

@ozveysel

• >>>> 1 USB-C (Up to 5 Gbps data transfer and 15 W power):  Firstly USB-C port on your machine does not support video to USB-C monitor,

• >>>> 1 DisplayPort 1.2:  As you can see,  it only supports resolutions up to 4096 x 2304 at 60 Hz.

• >>>> 1 VGA :   Just forget it for now.

Therefore you simply can't get full  5120x2880 on your monitor with your current hardware.

Regards.