HP Elitebook, C-type docking station and 2 monitors which tend to disconnect once a week

[One2barter]

Here is my work setup, my IT department cannot seem to find an answer.  I have HP Elitebook with Windows 10 (64 bit), 16 GB RAM, 2 HP 24" monitors, and an HP C type docking station. What happens about once a week is my monitors all of a sudden become disconnected they do not go black but show a colored striped pattern, and everything that I have open at the time gets moved over to the laptop.  I have my ethernet cable, the two monitors and a USB keyboard and mouse in the docking station. All items loose power. I have to pull the cable out of the laptop, give it about 10 seconds plug it back in, to restore my screens and my accessories.  I believe the docking station is going bad, but also think maybe the laptop cannot handle this type of connection through the C type cable.  Any ideas or answers would be great.

[banhien]

@One2barter 

I don't know what is your notebook and HP dock. I'm using HP Elitebook 840 G5 and HP USB-C G5 dock right now and I can guaranty they work as designed 100%.

Regards.

[One2barter]

Mine is an 830 G7 and docking is HSA-B005DS, I wonder if it is RAM, I am realizing it happens now when I have like ESPN or YouTube playing on an open screen and trying to work on larger Excel files.

[banhien]

@One2barter 

I  believe the problem is firmware/software.  I can't find new firmware for the dock because it is discontinued

HP DOCK SOLUTIONS
Models Docking Stations

HP USB-C Dock G5                          5TW10AA
HP USB-C/A Universal Dock G2              5TW13AA
HP 4.5 mm and USB-C Dock Adapter G2       6LX61AA
HP Thunderbolt™ Dock 120W G2              2UK37AA
HP Thunderbolt™ Dock 230W G2              2UK38AA
HP Thunderbolt™ Dock G2 w/ Combo Cable    3TR87AA
HP Thunderbolt™ Dock 120W G2 w/Audio      3YE87AA
HP Thunderbolt™ Dock G2 Audio Module      3AQ21AA
HP USB-C® Dock G4                         3FF69AA (discontinued)
HP USB-C® Universal Dock w/4.5mm Adapter  2UF95AA (discontinued)
HP USB-C® Universal Dock                  1MK33AA (discontinued)
HP USB-C® Mini Dock                       1PM64AA
HP USB Travel Dock                        T0K30AA (discontinued)
HP UltraSlim Docking Station              D9Y32AA (discontinued)

and your machine is new therefore they are NOT compatible as shown

         https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358

Regards