HP Envy 13.3 X360 Broken hinge and screen

[CamilaSantos]

I have a HP Envy x360 for almost 2 years. Last night my laptop was perfectly fine, I used and closed no problem. Today, when I opened the laptop, the right side hinge squeezed and cracked the screen. The laptop is unusable. I see A lot of people having the same issue. HP should do a recall on those laptops, once it is over $1300 laptop. Nobody that buys a laptop like this expect to have those problems in 2 years. 

This is just crazy and frustrating!  I want a solution for this. 

[Nal_NR]

Hi @CamilaSantos,

 Welcome to the HP Support Community. 

I'd like to help!

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!