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‎02-27-2023 10:02 AM - edited ‎02-27-2023 05:55 PM

HP Recommended
Product: HP ENVY Laptop PC 13t-ba100 CTO

Hello, 

 

I would like to connect an external monitor to my HP Envy 13-BA 1000 Laptop. I have tried two monitors (both of which work when connected to my other Lenovo and Dell laptops) - one monitors has a HDMI cable out of the back, which I have a converter to USB-C and the other is DVI to DisplayPort which I convert to USB-C.  The adapters all work (and I have tried multiple adaptors) with the same result - no external monitor is detected.  What do I need to do to get this working? The diagnostic does say that my drivers are up to date and the USB-C port is supposedly functioning.  

 

Thank you in advance!  

5 REPLIES 5

‎02-28-2023 10:58 AM

HP Recommended

Is there an HP employee or anyone on this forum that can assist me?

Was this reply helpful? Yes No

‎03-03-2023 05:25 AM

HP Recommended

@techy101 

 

Welcome to the HP support community.

 

I understand that you are trying to connect an external monitor to your notebook, I am glad to assist you.

Follow the steps mentioned in this HP document to connect the external monitor:- Click here

 

Keep me posted

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers. 

Sandytechy20
I am an HP Employee

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‎03-05-2023 04:01 PM

HP Recommended

Sandytechy20,

I tried the instructions you send and my laptop port does not detect a monitor when I plug it into the USB-C port. Nothing is detected.  The monitor works with other laptops.  My Intel graphics driver is up to date, as is my OS version of Windows 11.

What is the next step to getting this working?  This is my first time trying the port since purchasing the laptop directly from HP.

 

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‎03-08-2023 12:10 AM

HP Recommended

Hello - is there anyone from HP technical support that can help me with this?

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‎03-14-2023 10:28 AM

HP Recommended

@techy101 

 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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