HP Envy 13 Notebook Screen Touches to Keyboard

[madrededios]

I have just bought an HP Envy 13 Notebook. Model No: AD-100NT sold only in Turkey.

I have recenty discovered that when the lid is closed, the left corner and the left side of the chassis remain more open than the right side and there is a slight gap on the left corner. Then, I saw some square key marks at the center of the screen which indicate that the screen touches the keyboard. 

I think this is a total design flaw and I am planning to contact HP Support soon. I wonder if there are any other HP Envy 13 users with the same problem. Thank you.

[The_Fossette]

@madrededios,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[madrededios]

HP Tech Support in Turkey replaced my entire LCD panel. It solved the looseness problem and gap on the left corner chassis. However I am still seeing key marks imprinted on the screen. It is something really frustrating, but  I guess this is a design flaw and I just have to live with it. 😞

[madrededios · Accepted solution]

Finally after struggling 3 months with HP, I  have just received my refund. So, I think HP implicitly accepted the design flaw on those Envy 13 models. I must say I will never recommend anyone to buy any HP Envy 13 model as they are still using the same screen/hinge mechanisms on their updated models that are currently on sale globally. I would like to mention once again that the computer's screen touching to the keyboard clearly indicates a manufacturing error which I find it very hard to believe because those Envy models have been on the market for quite a long time and because they were advertised as premium products.

Therefore, I think I will never buy another HP ultrabook in the future. I have wasted so much time and energy to deal with the HP's customer service and to get a refund for my hard-earned money. It has not been a pleasant customer experience and I can only hope that this feedback will contribute to the HP's overall manfuacturing process and will help others to make a wiser choice when it comes to purchasing ultrabooks.