HP Envy 34-inch inbuilt camera blank when using face time connected to macbook pro

[SweeperD]

When display is connected to my macbook pro and using facetime there is no image displayed, it is blank even though the camera's white light is on and appearing to be working. The infared camera will display an image bu the HD camera will not.

[Echo_Lake]

@SweeperD

Thank you for posting on the HP Support Community.

Let's double check the setup:

To use the webcam, you need to connect the monitor to your computer using the included USB to monitor cable. Then your computer will be able to detect the webcam. 

Hope this helps! Keep me posted for further assistance.
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[SweeperD]

Yes monitor is connected with the supplied usb cable, computer has detected it as per my original message. White light is turned on the camera which suggests camera is on but there is no image appearing in facetime.

[Echo_Lake]

@SweeperD

Thank you for posting back. 

I would request you to contact our Phone Support and our Support Engineers should be able to sort this out. 

HP Support can be reached by clicking on the following link: 

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP phone support number or Chat option listed.

Please feel free to contact us here anytime you need any further assistance.