HP Envy 36 Wont Connect to 2 external monitors

[blueeyedchic]

I purchased a work station / docking station so I can easily switch out my work laptop (also an HP) with my personal laptop HP Envy 360. I was successful at displaying 2 monitors with my work laptop.  But, I can't get the envy to detect the monitors. 

Checked the monitors, both plugged in and on. 

Checked drivers all up to date. 

Rebooted computer, I read somewhere to do that to see if it detected after the reboot. It did not work. 

The docking station / workstation is using a c-type connector.  There is absolutely no issues w/ the other HP laptop.

The envy is able to detect the keyboard and the mouse. Just not the display. What else can I do? 

[banhien]

@blueeyedchic 

What is your HP Envy 360? HP has thousands of models/products called HP Envy x360 machines. Please use System Information to find down what is its SKU. For example

                   

Regards.

[blueeyedchic]

Thanks for showing the screen shot. here is my detail.

[banhien · Accepted solution]

@blueeyedchic 

Your machine actually is a HP ENVY x360 - 15t-aq200 CTO machine. It should have following ports

       1 USB 3.0 (Type-C™);

       2 USB 3.0 (1 HP USB Boost);

       1 HDMI;

       1 headphone/microphone combo

Its USB-C port is hopeless which does NOT support Alt mode nor Power Delivery. You can NOT use it to

• Charge your machine
• Connect to an external monitor with/without hub/dock/adapter

If you wish to connect 2 external monitors, you can use

M1: HDMI direct cable

M2: Using a Displaylink Certified USB-A to HDMI adapter such as

                      https://www.amazon.com.au/CableCreation-Adapter-Windows-Compatible-2560x1440/dp/B013G4CJM8

For more connectivity, please use

                           True Universal Docking Stations

Regards.

[blueeyedchic]

Thank you so much for the response. I'll go ahead and looking into the that usb to HDMI adapter. Ultimately what I was hoping to do was use a docking station for two laptops. One is work while the other is personal. The other laptop is: 

Can you recommend a docking station that would be compatible for both? 

I found this on the link you provided. I think it might be compatible for both.  Can you confirm? 
PLUGABLE UD-3900Z DOCKING STATION
https://plugable.com/products/ud-3900z/

[banhien]

@blueeyedchic 

My previous reply:

Its USB-C port is hopeless which does NOT support Alt mode nor Power Delivery. You can NOT use it to

• Charge your machine
• Connect to an external monitor with/without hub/dock/adapter

Regards.

[blueeyedchic]

Thank you. I appreciate the response. The one I picked as a link had a usb connection from the docking station to the laptop. So, I thought it would be okay. 🙂 Thanks for helping me out and helping me understand.