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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎12-16-2020 02:26 PM

HP Recommended
Product: HP Envy x360 convertable
Operating System: Microsoft Windows 10 (64-bit)

I just purchased this laptop and am setting it up I have a 2nd monitor, ACER S231HL connected to the HDMI 

 

The resolution is stuck at 640 x 640 I can't change it 

I have tried to reboot

I have updated windows

I have downloaded and updated the driver

I have changed cables

I have rolled back drivers

There are no options on the 2nd monitor the 640 x 640 is grayed out and not clickable 

 

What am i missing? 

1 person had the same question
1 REPLY 1

‎12-18-2020 12:26 PM

HP Recommended

@Dizneyman 

You didn't mention it, so I need to ask -- in Display Settings, do you have the Multiple Displays set to Duplicate or to Extend?



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