HP Envy 360 Case Warped

[Drgriz]

After one and a half years, my HP Envy 360 case is warped under the touchpad.  The case will not close flat because of the warp.  Do I dare continue using it or do I need to buy a new laptop?  If this is what happens when it is left on all the time, I guess I won’t be getting the same laptop as a replacement.  Such a shame as I was really happy with my Envy 360 until this happened.

[praveen196]

@Drgriz Welcome to HP Community!

I understand that the HP Envy 360 Case Warped.

I think the battery has bulged. Please perform the battery test and check.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Battery and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

In that case, I would suggest you contact our phone support and check for the support option. They will help you.

Or you can contact the local service center for repair.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Drgriz]

Thanks for your response.  I ran the test and the battery passed (no error code).  I agree with you.  I think the battery has bowed and needs to be replaced.