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‎06-07-2025 05:45 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew1000 IDS Base Model
Operating System: Microsoft Windows 11

Same as EVERYONE else, broken hinge and consequent cracked screen. Always treated carefully. But out of warranty. What is the procedure for repair?

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1 REPLY 1

‎06-08-2025 11:40 AM

HP Recommended

Hi @HumptyD 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

My apologies for the inconvenience caused. If the hinge damage is severe, replacing the entire top cover may be necessary.

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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