HP Envy 360 camera not working

[kdavis12]

HP envy camera keep coming up as undetected and says it's blocked. I've tried all the updates with still no success

[zoey7886]

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[kdavis12]

Hi Zoey, thanks but my touch pad is working fine. My camera isn't working. It won't let me use zoom or any other video app. My camera says it is undetected.

[zoey7886]

@kdavis12 Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding HP Envy 360 camera not working!  
We're thrilled to have the opportunity to assist you and provide a solution.

Follow these steps:

Check Camera Privacy Settings

1. Press Windows + I to open Settings.
2. Go to Privacy & security > Camera.
3. Ensure Camera access is turned ON.
4. Scroll down and check that Let apps access your camera is enabled for the apps you need.

Enable Camera in Device Manager

1. Right-click the Start Menu and select Device Manager.
2. Expand Imaging devices or Cameras.
3. If the camera is listed:
   • Right-click and select Enable device (if disabled).
   • If there’s a yellow warning icon, right-click and select Update driver > Search automatically for drivers.
4. If the camera is not listed, go to Action > Scan for hardware changes.

Reset the Camera App

1. Open Settings > Apps > Installed apps.
2. Scroll down and select Camera > Advanced options > Reset.

Reinstall the Camera Driver

1. Open Device Manager.
2. Right-click Your Camera Device under Imaging devices/Cameras.
3. Select Uninstall device > Delete driver software.
4. Restart your laptop—Windows will reinstall the default camera driver.

Install HP Camera Drivers

1. Go to HP Support.
2. Enter your HP Envy x360 model and download the latest camera driver.
3. Install the driver and restart your laptop.

Check HP Camera Kill Switch (If Available)

Some HP Envy x360 models have a physical camera kill switch (near the function keys or on the side). Ensure it’s turned on.

If the issue persists, try using an external USB camera to check if it’s a hardware issue. 

Let me know if this helps! 😊

Thank you so much for your patience!

Take care, and have an amazing day! 
 

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Regards,