HP Envy 360 hinge broken

[Krystalx]

After a year and a half of light use, the left hinge on my envy 360 broke. It seems like this is a common problem after searching through the hp community but yet there are no recalls. I’m also having trouble trying to get in touch with someone from hp about this issue seeing as my warranty has expired. I would greatly appreciate any info on how to get this fixed through hp or any contact info for them.

[Nal_NR]

Hi @Krystalx,

Welcome to the HP Support Community. 

I'd like to help!

I understand that this is Hardware issue. But the support here is limited to software troubleshooting. However, since the unit might need repair, I would request you to contact HP Phone support who would have an option to schedule a repair as per the warranty and the issue can be fixed.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!