HP Envy DV-7373 only uses integrated graphics card, never NVIDIA graphics card

[Keiki]

I saw that this issue had already been posted on this forum; however, it shows as being solved when, in fact, the offered solution didn't work for those posters. So, I'm posting it again in the hopes that someone has found a viable solution:

I have an older HP-Envy DV-7373 (I know, I know...should never have bought an HP) with two graphics options - integrated Intel HD Graphics 4000 and NVIDIA GeForce GT-650M. I don't do gaming, but I do graphics design; so, I'd like to at least be able to take advantage of the GeForce card when using Gimp 2. 

I've specifically designated that the GeForce card be used with Gimp 2 by doing so from within the NVIDIA Control Panel. But, when Gimp 2 is open, the NVIDIA GPU Activity icon shows no activity. I've even gone so far as uninstalling the display driver for the integrated Intel display device from within Device Manager, hoping to force the GeForce card into working. Windows just automatically detects the presence of the integrated display device and reinstalls the driver.

Does anyone have a solution that actually works? Why doesn't someone from HP monitor these problems and provide an answer? This issue has been around a long time for many HP customers, yet they continue to remain silent. They've done the same with the notorious "plugged in - not charging" battery issue. I continue to hope for a solution until I no longer use this laptop. Never again will I buy an HP!

[KrazyToad]

@Keiki

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I have gone through your post and I understand your concerns and frustration

I have sent you a private message

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you
 

[KrazyToad]

@Keiki

I have escalated your concerns to HP’s Support Team to review your case.  You should be contacted within 2 business days (this does not include weekends or holidays). 

Thank you

[Keiki]

Thank you for stepping up to help. I look forward to hearing from someone at HP.