HP Envy Touchscreen Not Working - No driver & device now says no capatability

[need_help100]

Starting on 4/9/21 my laptop touchscreen was not working. The last time I installed updates was 4/2/21. I checked the system and no updates are available. After troubleshooting I went to the Device Manager. The HID touchscreen was not visible but I was able to find it after going to View->show hidden devices. I received an error code 45 Currently, this hardware device is not connected to the computer. I tried to disable and enable the driver but it did not work. I then uninstalled the driver. When I restarted my computer the driver is now entirely gone. Even when I show hidden devices the driver is no longer present. Additionally, when I am in settings in About I am now told "There is no pen or touch input available for this device". A touchscreen does not miraculously disappear overnight.

• I went to the HP site to try to re-download the driver, however, when I allowed the system to detect my device the resulting list of drivers it provides does not contain the touchscreen driver. 
• Using the HP Hardware Diagnostic software under component tests I do not even have the option to test the touchscreen. I can test the touchpad but there is no option for touchscreen.
• Also, using HP Support Assistant I am told that all devices and drivers are up to date.
• I downloaded BIOS and restarted my computer but this had not made any changes to the driver (or lackthereof)

How do I fix this to get my touchscreen back?

[praveenbv]

Hi @need_help100,

Welcome to the HP Support Community.  

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

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