HP Envy built-in camera not working on Windows 11 Home version 24H2

[soccerfan2208]

I have tried for months to get my built-in camera working. I think maybe Microsoft and HP do not have the proper driver figured out/unavailable?

When using the Camera app's video, the screen of the app is initially black and then sometimes glitches a single image, then 5 seconds later an updated image (of me, as if the camera is trying to give a video feed). But I can't take a video or a picture and I cannot use my camera in Teams or any other app. I have tried everything on the internet it seems like. When I go to the support page for HP it only gives me two options for drivers: Windows 11 and Windows 11 version 22H2. My version for Windows 11 Home is "24H2". I downloaded and installed updates anyway and nothing has changed. Is there no fix for this issue?

Lastly, I should mention the camera light was always on when I started up the laptop. I changed the settings to make sure no programs using the camera would start at boot. But the camera light was always on. It was only when I switched the Privacy & Security > Camera settings toggled Off that the camera light no longer came on. But of course, I want to use the built-in camera. So if anyone has any other suggestions that would be greatly appreciated.

[Max3Aj]

@soccerfan2208, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

We see you are facing an issue with the in-built camera of your HP ENVY Laptop PC 17. 

Here's a step-by-step guide to help resolve the issue:

Check for Hidden Devices in Device Manager

• Press Win + X → select Device Manager.
• Click View → select Show hidden devices.
• Expand Imaging Devices or Cameras.
• If your camera appears grayed out, right-click and choose Uninstall device, then restart your PC.

Manually Reinstall the Camera Driver

• Go to HP official driver page for your model and download the Windows 11 (22H2) camera driver.
• Install it in compatibility mode:
  • Right-click the installer → Properties → Compatibility tab.
  • Check Run this program in compatibility mode for: → select Windows 11 22H2.
  • Click Apply and OK, then run the installer.

Use Windows Optional Updates

• Go to Settings > Windows Update > Advanced options > Optional updates.
• Look under Driver updates for any camera-related drivers and install them.

Check Privacy Settings

• Go to Settings > Privacy & Security > Camera.
• Ensure Camera access and Let apps access your camera are both toggled On.
• Scroll down and ensure apps like Camera, Teams, etc., are allowed access.

BIOS and Firmware Update

• Visit the HP Support Assistant and check for any BIOS or firmware updates.
• Sometimes, camera issues are resolved with firmware updates that improve hardware compatibility with newer Windows builds.

HP PC Hardware Diagnostics

• Download and run the HP PC Hardware Diagnostics for Windows.
• Use the Component Tests > Webcam to verify if the hardware is functioning correctly.

Temporary Workaround: Use Generic USB Video Device Driver

• In Device Manager, right-click your camera → Update driver → Browse my computer → Let me pick from a list.
• Choose USB Video Device and install it. This is a generic driver that may restore basic functionality.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[soccerfan2208]

@Max3Aj 

I did step 1 and uninstalled grayed out drivers and restarted.

On step 2 for manually reinstalling, there is no camera driver listed for my model.

Step 3: I installed optional updates but none were camera related.
Step 4: privacy settings are all allowing.

Step 5: BIOS - HP Support Assistant does not show any available BOIS updates.

Step 6: See the picture below. This is what the HP PC Hardware Diagnostics Windows 2.7.2.0 app responded with.

Step 7: Using generic USB video device driver...I went through that process and it didn't change anything.

I have two camera drivers listed: HP IR Camera 1FDE90C and HP True Vision 5MP Camera 1FDE90C. So i've tried updating both but not sure why there are two listed.

[Max3Aj]

@soccerfan2208, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support