HP Envy e360 touch screen has stopped working after Windows update.

[Colinmc13]

Updated Windows 11 to 24H2 Build 26100.3194. Now touch screen does not operate.  Touch screen tests all OK. Can't find touch screen listed in devices.

[Kuroi_Kenshi]

Hi @Colinmc13,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding touch screen of your laptop!  

We're thrilled to have the opportunity to assist you and provide a solution.

Since your HP Envy x360 touchscreen stopped working after the Windows 11 24H2 update, follow these troubleshooting steps to restore touch functionality:

Check If Touchscreen Is Disabled in Device Manager

1. Press Win + X and select Device Manager.
2. Expand Human Interface Devices (HID).
3. Look for HID-compliant touch screen.
   • If you see it, right-click > Enable device (if disabled).
   • If you don't see it, move to Step 2.

Show Hidden Devices

1. In Device Manager, click View > Show hidden devices.
2. Check if HID-compliant touch screen appears.
   • If it does, right-click and select Enable.
   • If it does not appear, move to Step 3.

Reinstall Touchscreen Driver

1. In Device Manager, right-click HID-compliant touch screen.
2. Select Uninstall device and restart your PC.
3. Windows should automatically reinstall the driver.
   • If the driver does not reinstall, continue to Step 4.

Manually Install HP Touchscreen Drivers

Visit HP’s Driver Support Page:

• Go to HP Support.
• Enter your laptop model (e.g., HP Envy x360 13-bf0000).
• Download the latest Touch Screen/Graphics/Chipset drivers.

Install Drivers Manually:

• Download the driver package.
• Right-click > Run as Administrator to install.
• Restart your laptop.

 

[Kuroi_Kenshi]

Roll Back Windows Update (If Necessary)

If the touchscreen worked before the update, you can roll back Windows:

1. Press Win + I > Windows Update > Update history.
2. Click Uninstall updates.
3. Locate the most recent Windows 11 24H2 update and uninstall it.
4. Restart your PC.

Run HP Hardware Diagnostics (UEFI)

HP has built-in UEFI hardware diagnostics:

1. Turn off your laptop.
2. Turn it back on and immediately press F2 repeatedly.
3. Select Component Tests > Touchscreen Test.
4. If the test fails, it might be a hardware issue.
5. If the test passes, then it's a software/driver issue—continue troubleshooting.

Update BIOS and Chipset Drivers

1. Go to HP Support.
2. Download and install the latest BIOS and Chipset drivers.
3. Restart your laptop.

Let me know if you need further help! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,