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‎05-01-2020 11:09 AM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

My fingerprint login stopped working after an update on windows 10 (I believe).  How can I get this working again?

1 REPLY 1

‎05-08-2020 12:36 PM

HP Recommended

@madlaw I have a few steps that should help:

Follow the below steps:

  • Update the BIOS
  • Enable biometric support
  • Check for Windows support
  • Clean the fingerprint reader
  • Update the device driver
  • Update the fingerprint reader software
  • Find new device drivers if you changed operating systems

For more details information: Click here

Did you recently install any updates from Windows or HP?

If this is a recent occurrence, have you attempted a system restore to correct the issue by reverting to an earlier known working date?

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


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