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‎05-12-2021 11:31 AM

HP Recommended
Product: HP Envy 360 Convertible laptop
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone, one of my users is experiencing strange glitches while she uses the split screen of her laptop. The screen flashes black but its responsiveness is otherwise normal. Could this be a display problem? Thanks! 

2 REPLIES 2

‎05-15-2021 05:47 AM

HP Recommended

Hi@BMilligan505,

 

Thank you for posting on the HP Support Community.

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

1 person found this reply helpful
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‎05-17-2021 08:31 AM

HP Recommended

Thank you for your reply. My supervisor has a preferred repair shop so I'll follow up with him.

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