HP Envy laptop 17t-cg100 screen Hinge Issue

[finucane]

HP Envy laptop 17t-cg100 purchased new, out of warranty. 

Sits on desk, rarely closed or opened and very well taken care of.

Both side if casing have separated from screen/case when opening, screws on bottom no longer hold case together. This has got to be a design flaw issue as I stated screen is rarely open/closed.

I am looking for repair of this issue before it get worse and complexly breaks on me, sad because this has been a good unit for me. The cause appears to be the screen hinges have tightened up.

Again, looking for repair/resolve, hopefully from HP.

Please see attached photo, same on left and right sides.

Thank you in advance...Separation from case upon opening screen

[A_Gayathri]

Hi @finucane, 

Welcome to the HP Support Community

I understand you are facing an issue with your HP Envy laptop 17t-cg100 screen Hinge Issue. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support

[finucane]

Gaya, thank you for your attempt to resolve this issue, followed your instructions, spent way over an hour with 4 different reps/transfers, a case number, and disconnected once and got nowhere with them so I cannot mark "as resolved" but again thank you personally for your attempt.

As I mentioned, laptop is out of warranty but in brand new shape, not a scratch on it and has been very well taken care of by me. The issue is a manufacturing defect and support didn't want to hear that, just wanted me to send it to them for a $400 +- charge and at least a week to HOPEFULLY REPAIR. I asked for local shop that deals with HP and was told that is not an option.

I told the Rep that his idea for resolve was disappointing and that I would find another solution, LIKE NEVER BUYING ANOTHER HP PRODUCT.

Thank you again Gaya for your attempted concern but it got me nowhere.

Unfortunately, good bye HP!