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‎08-02-2024 12:53 PM - last edited on ‎08-02-2024 03:31 PM by Retired

HP Recommended

A  bit of a conundrum.  HP Envy laptop (1) with Windows 11 was connected to a second display via HDMI to VGA. Worked fine for several years. Second display stopped working - no signal. Replaced monitor and cable. No difference.

 

A second HP Envy laptop (2) (also with an external 2nd monitor) was in the same household.  Took original HP Envy (1) laptop and connected to this external monitor - worked fine. It appears the HDMI port and cable were ok.

 

The 2nd HP laptop (2) was brought into the original situation - HP laptop to 2nd monitor (not original -  replaced) via HDMI to VGA - worked fine. Also tried HDMI to HDMI - worked fine.

 

Why won't the original PC connect to a new monitor? It just keeps saying "loss of signal".

Category:
2 REPLIES 2

‎08-02-2024 06:50 PM

HP Recommended

@Car0l5 

 

What is your machine ?  Please use the following way to find out:

 

                 How to Find Your HP Laptop Model Number

 

Regards.

BH
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‎08-04-2024 01:12 PM

HP Recommended

Thanks for the response.

 

 

The laptop is an HP Envy x360, Model number 15m-cn0011dx running Windows 11 Home.  All drivers are up to date.

 

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